1) How do I get in touch with you with a complaint or feedback ?

1. Please email us at [email protected] or leave a whatsapp message on 080 6964093. We will respond at the earliest.

2) What are your delivery timeframes across different cities in India?

1. Refer to the time frame mentioned on the product page while shopping.

3) What is your return window for unworn items?

1. The return will only be entertained for a damage or wrong size, Unworn garments won’t be accepted.

4) What are your customer service hours?

1. (Mon to Sat, 08 AM to 10 PM and on Sundays, 10 AM to 07 PM)

5) How can I escalate issues that aren't resolved?

1. Please feel free to reach out to the top management by emailing at [email protected].

6) How is my personal information protected?

1. We are following all the laws enforced by the Data Protection Board of India (DPBI), established under the Digital Personal Data Protection Act, 2023 (DPDP Act).

7) Do you offer COD?

1. We offer COD post OTP Verification of the customer.

8) I have a brand that I wish to onboard on YOSO. How do I do that ?

1. Please email your name, brand name, brand instagram and website links to [email protected]

9) How do I initiate a return?

1. Email for return to be picked up along with reason and order id to [email protected] drop a Whatsapp message to 080 6964093.

10) How much time does the refund take post return?

1. Once the garment is received for quality check for the concern raised, it takes 5 working days to refund the amount.

11) Do you have sustainable fashion options ?

1. Yes, We have sustainable options, refer product description for to identify the same.